Return Policy

No Problem on most products we'll either issue a refund or you can swap out for sizes! just contact us by phone or email!

We accept returns on  "unused" products,  If the product has been used, even just once (IN relation to any tobacco pipe), we cannot accept a return. No exceptions. Items to be returned must be reported within 4  (four) days of delivery. All returns for credit card refund will have a 3% credit card processing fee deducted. 

Please Email

For return Item form, please attach any pictures of the item you wish to return.

If you purchased an item through a auction hosted on our social media platforms, there are no returns on those products. so BID wisely.

-Genesis Garden Team